Feedback & Complaints
We are committed to providing a high standard of service and welcome your feedback.
If you have a complaint or concern about any service provided by Appello Services Limited, please contact us so that we can investigate and seek to resolve it.
We welcome your feedback.
It helps us improve.
How to make a complaint or provide feedback
You can contact us using either of the following options:
We will acknowledge your complaint and work with you to seek a fair and timely resolution.
How we will manage your complaint
When we receive a complaint, we will:
acknowledge your complaint;
review and investigate the matters you have raised;
contact you if we require further information;
keep you informed about our progress; and
advise you of the outcome of our investigation.
We will seek to resolve your complaint fairly and within a reasonable timeframe.
Independent dispute resolution
If your complaint relates to a financial service provided by Appello Services Limited through the Seasonal Worker Superannuation Administration System (SWSAS) and we are unable to resolve your complaint to your satisfaction through our internal complaints process, you can contact the Financial Dispute Resolution Service (FDRS).
FDRS is a free and independent dispute resolution service that may help investigate or resolve your complaint.
There is no cost to you for using the FDRS service.
Freephone: 0508 337 337
Email: enquiries@fdrs.org.nz
Freepost: Freepost 231075,
PO Box 2272, Wellington 6140